Virgin Media = steaming pile of poo

This was supposed to be so easy to do. I mean how hard is it to write something and plop it up onto a blog. No such luck. Coming between me, my modelling time, and getting this blogging stuff off the ground is a big bad useless corporation.

I'm talking of course about Virgin Media. (nee NTL, aka NTHell)

Once upon a time we had NTL for our home cable TV and phone. They didn't offer broadband in our area. When we moved we were able to get it and decided to drop BT and go with a single company. Shortly after that our troubles began.

Here is a short history of our dealings with the pile of poo that is Virgin/NTL

First they send out 2 engineers on 2 different days 2 weeks apart. Was this some sort of throw back to 70s unionism? Is it not possible for the man who unwraps and plugs the cable box into the wall to also unwrap the cable modem and plug it into the wall? Do they have to have different certificates for opening different sized cardboard boxes.

Afer a couple of months of up and down (working not working) service we were told that all the cable would need re-pulling.........................

bla bla bla bla.................

One year later, and its still as flakey as a box of corn based breakfast cereal. We're on the 4th cable box, 3rd modem, had the cable repulled after half a dozen non-starts. There have been 6 booked appointments where they simply didn't show up, but have the gall to repeatedly warn you on the phone of a £10 charge if they are kept waiting.

This past week the broadband has been going off roughly every 2 hours like clockwork. Virgin's stock answer is to stall and book an appointment for an engineer that may or more likely won't show up. If he does, it will be when the bloody thing is working. He will test the signal strength, say its fine, then bugger off for lunch. Not bad work if you can get it.

I know why they rebranded as Virgin, because like most virgins, they just don't give a f**k!

Normal postings to resume.